fu9's Privacy Policy
Your personal information is of the highest importance to fu9. We ensure your privacy through SSL encryption and strict data protection measures.
fu9 ("we", "our", "platform") operates a safe and reliable online betting and casino service for users in Bangladesh. This privacy policy ("policy") describes what information we collect when you use the fu9 website (https://fu9.cam), how we use that information, how we keep it secure, and what rights you have.
By using the fu9 platform, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services and contact our support team.
This policy may change from time to time. If it does, we will update this page and change the "Last Updated" date.
What Information We Collect
We collect various types of information when you register and use fu9's services. This information comes mainly from two sources: what you provide directly, and what is collected automatically through your use of the platform.
1.1 Information You Provide Directly
During registration and account management, you provide the following information:
- Full name (in Bengali or English)
- Email address
- Date of birth (for age verification — only those aged 21 or above may register)
- Mobile number
- Password (stored in encrypted form)
- Payment information (bKash, Nagad, Rocket or Upay account number)
- Identity verification documents (where applicable)
1.2 Automatically Collected Information
When you use fu9, certain information is collected automatically:
- IP address and device type
- Browser and operating system information
- Time of access and session information
- Which pages were visited
- Information collected through cookies and similar tracking technologies
- Transaction and betting history
How Your Information Is Used
fu9 maintains full transparency in how your information is used. Collected information is used only for the following purposes:
Confirming your identity, creating and managing your account, and ensuring secure login.
Processing deposit and withdrawal requests and maintaining payout history.
Providing 24/7 support, resolving complaints, and answering your questions.
Preventing unauthorized access to accounts and detecting fraudulent activity.
Improving the platform experience, developing new features, and fixing bugs.
Complying with applicable laws and regulations and fulfilling regulatory requirements.
Sharing Information with Third Parties
fu9 does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
3.1 Service Provider Partners
We work with trusted third-party organizations for payment processing, technology infrastructure, and customer support. These organizations receive only the information needed to carry out specific tasks and are required to follow our privacy standards.
3.2 Legal Requirements
We may be legally obligated to disclose information under a court order, government request, or applicable law. In such cases, we will disclose only the minimum amount of information necessary.
3.3 With Your Consent
Outside the circumstances described above, we will not disclose your information to third parties without your explicit consent.
Game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe, etc.) may process technical information to run their games. However, they cannot see your personal identity or financial information.
How Your Information Is Kept Secure
fu9 follows industry-standard technology and practices to ensure the highest level of security for your information. The key elements of our security measures are described below:
- SSL Encryption: All data exchanged between your browser and our servers is encrypted using SSL/TLS technology, making it impossible for third parties to read.
- Password Encryption: Your password is never stored in plain text — strong hashing algorithms are used.
- Restricted Access: Only those members of our staff who need access for their specific responsibilities are permitted to access user information.
- Regular Security Audits: Regular security audits are conducted to identify potential vulnerabilities.
- Data Backup: Your information is regularly backed up on secure servers.
- Suspicious Activity Monitoring: Automated alerts are sent when unusual access or transactions are detected on an account.
However, we cannot guarantee that any transmission of information over the internet or electronic storage is completely secure. We follow industry-standard practices, but full security cannot be guaranteed.
Cookies and Tracking Technology
fu9 uses cookies on its website to improve your experience. Cookies are small text files stored on your device.
5.1 Types of Cookies We Use
- Essential Cookies: Required for core website functionality, such as maintaining login sessions. Without these, the service will not work properly.
- Performance Cookies: Help us understand which pages are used most and where users encounter problems.
- Functionality Cookies: Help remember your preferences, such as language settings.
5.2 Cookie Controls
You can delete or block cookies from your browser settings. However, doing so may cause some parts of the website to not function properly.
Data Retention Period
fu9 retains your personal information only for as long as necessary. Below is guidance on retention periods for different types of information:
- Account Information: Retained while your account is active. Even after account closure, it may be kept for a defined period due to legal obligations.
- Transaction Records: Retained for the period required by legal requirements.
- Log Data: Generally kept for a limited period for security and troubleshooting purposes.
- Communication History: Support conversations are retained to improve customer service quality.
When information is no longer needed, it is securely deleted or anonymized.
Your Rights
As a user of fu9, you have the following rights over your own information:
You have the right to know what information we hold about you and to receive a copy of that information.
If your information is inaccurate or incomplete, you can request that it be corrected.
In certain circumstances, you may request that your personal information be deleted, unless there are legal obligations preventing this.
You have the right to object to the use of your information for specific purposes.
Where applicable, you have the right to receive your information in a portable format.
Where processing is based on your consent, you may withdraw that consent at any time.
To exercise any of the above rights, please contact our support team. We will process your request within a reasonable timeframe.
Privacy Protection for Minors
fu9 provides services only to individuals aged 21 or above. We do not knowingly collect information from anyone under the age of 21.
Age is verified at the time of registration, and if any account is identified as belonging to a minor, that account will be closed immediately and the collected information will be deleted.
If you believe a minor has opened an account on fu9, please contact us immediately.
Changes to the Privacy Policy
fu9 may update this privacy policy from time to time. If changes are made, you will be notified in the following ways:
- The "Last Updated" date on this page will be changed.
- For important changes, a notification may be sent to your registered email address.
- You may be notified about updates when logging into the platform.
Continuing to use fu9 after any changes means you are considered to have accepted the new policy. We therefore encourage you to review this page regularly.
Contact Us
If you have any questions, concerns, or information-related requests about this privacy policy, please contact us:
Privacy Contact
Email: [email protected]
Live Chat: 24/7 support available in Bengali
Hours: Always available (Bangladesh Standard Time, UTC+6)
We will make every effort to process your privacy-related requests as promptly as possible.